Reputation

AI-powered reputation performance management.

San Jose, CA

Reputation (reputation.com) provides an AI-powered reputation performance platform used by multi-location enterprises to monitor and improve customer feedback at scale. Founded in 2006 by Michael Fertik as one of the original companies in the industry, it evolved from consumer reputation services into an enterprise SaaS platform headquartered in San Jose, California. The platform aggregates reviews, surveys, social media, and business listings across thousands of locations, and distills them into its proprietary Reputation Score, which enterprises use to benchmark locations and act on feedback trends. AI tooling assists with review response, sentiment analysis, and competitive comparison. Reputation fits large multi-location businesses — automotive groups, healthcare systems, property managers, retail chains — that need reputation operations software, not an agency engagement.

Specialties

• Enterprise Reputation Platform
• Review Management
• Customer Feedback Analytics

Services

• Review Monitoring & Response
• Reputation Score Benchmarking
• Business Listings Management
• Surveys & Sentiment Analysis