Birdeye

Reviews, listings, and customer experience platform.

Palo Alto, CA

Birdeye is a customer experience and online review management platform headquartered in Palo Alto, California. It is used by hundreds of thousands of local businesses and multi-location brands to manage how they appear across Google, Facebook, and other review and listing sites. The platform centralizes review generation, review monitoring and response, business listings management, customer surveys, webchat, and messaging in one dashboard. By automating review requests after transactions and syncing accurate listings data across directories, Birdeye helps businesses build a steady stream of authentic positive reviews — the foundation of local search reputation. Birdeye is software rather than an agency: it fits businesses that want to run reputation and customer-experience programs in-house at scale, particularly multi-location operators in healthcare, home services, retail, automotive, and financial services.

Specialties

• Review Management
• Reputation Monitoring
• Customer Experience

Services

• Review Generation
• Review Monitoring & Response
• Business Listings Management
• Customer Surveys
• Messaging & Webchat